The operations service aims for the continuous improvement of IT system quality. It is a professional department striving for stable system operation while achieving optimal cost reduction.

 Specifically, it is a support service managing the transition to cloud computing while realizing high return and reduced cost as well as achieving high load and availability of a cloud-based system. To realize a complex IT system transition while maintaining the high-quality standards, we rely on systematic quality control and testing. We achieve this with quantitative evaluation based quality management. Following release, the IT system maintenance is ensured by a kaizen support service and the application of the PDCA cycle. Finally, the system development done offshore by our Vietnam subsidiary offers the fourth cost reducing service.

 Defide’s operations service offers a systematic quantitative and qualitative data analysis management process. Quality and information management is guaranteed by strict adherence to the international ISO 9001 and ISO 27001 standards. We offer years of experience and numerous achievements in system development realized with the support of an excellent Vietnamese developer team.