DEFiDE leverages digital technology to support client companies in improving their business processes re-engineering (BPR). Through thorough current state analysis and the implementation of cutting-edge technologies, we achieve efficiency and productivity enhancements. By adopting a flexible agile approach, we quickly resolve challenges and support sustainable growth. We provide innovative solutions that enhance competitiveness through digital transformation of business operations.
Value Proposition
Through business process re-engineering (BPR), we maximize productivity and added value for our clients. By streamlining operations with digital technology and strengthening interdepartmental collaboration, we enhance service quality. Additionally, we establish organizational structures that support new business and product development, building self-sustaining operational systems that drive sustainable growth and competitive advantage.
We eliminate inefficient processes and redundant tasks, automating workflows with digital tools. This frees employees from routine work, allowing them to focus on more creative tasks. Defide's team of professionals conducts a thorough overhaul and optimization of organizational workflows, maximizing employee value and enhancing overall productivity across the company.
We transform the implicit knowledge of each department’s goals, roles, and accountability into explicit knowledge, promoting seamless information sharing and collaboration. This approach drives efficiency and enhances service quality. Additionally, DEFiDE’s professional team supports ongoing improvements by rapidly integrating customer feedback into service and product development.
We establish an organizational framework that enables the rapid implementation of new business initiatives, positioning companies for sustained growth at the forefront of competition. By shortening product development cycles and enabling swift entry into new markets, we support increased revenue and expanded market share. Leveraging open innovation with cross-industry partners and a broad, industry-spanning perspective, we quickly capture business opportunities with innovative approaches.
An Overview of Our BPR Support
Current State Analysis and Issue Identification
We conduct an in-depth analysis of the client’s current operations to identify inefficient processes and redundant tasks. By redefining the roles of each department, we uncover key areas to promote seamless information sharing and collaborative structures.
Redefining Operational Processes and Workflows
We thoroughly reassess operational processes and workflows, leveraging digital tools to drive automation. This approach frees employees from routine tasks, allowing them to focus on high-value, creative work.
Optimizing Organizational Structure
Incorporating human-centered design, we clarify each employee’s role and responsibilities to optimize the organizational structure. This strengthens interdepartmental collaboration with the goals of boosting efficiency and enhancing service quality.
Rapid PDCA for Execution and Continuous Improvement
By adopting agile development methods and running rapid PDCA cycles, we enable swift and effective business validation and expansion. This approach allows us to quickly integrate feedback from the client’s customers, driving continuous improvement in services and products.
Building a Framework for Sustainable Growth
We build an organizational framework that enables new business and product development, establishing a sustainable, in-house capability to keep companies at the forefront of competition. By supporting clients in developing the infrastructure to independently drive digital transformation, we empower long-term growth and strengthen competitive advantage.
DEFiDE's Strengths
01
Improvement Initiatives that Respect On-the-Ground Insights, Fully Customized Strategies and Designs
We conduct a thorough analysis of each client’s internal and external environments to develop and propose fully customized strategies tailored specifically to their needs.
Our approach is grounded in human-centered design with a strong commitment to field-based principles. By visiting actual work sites to observe and conduct on-the-ground interviews, we gain a clear understanding of specific challenges and needs.
This field-based approach enables us to develop practical, executable strategies and designs that go beyond theory, delivering fully customized solutions tailored to meet each client’s unique needs.
02
Digitalization to Bridge the Gap Between the "As-Is" and "To-Be" States
We provide digitalization support to help clients transform from their current operational state (As-Is) to their desired future state (To-Be).
We conduct a detailed analysis of current business processes to clarify issues and identify gaps. By leveraging advanced digital technologies such as cloud, AI, and IoT, we drive process optimization, automation, and data utilization. This includes digitizing manual and paper-based processes, enabling centralized information management and real-time data analysis. Ultimately, we enhance operational efficiency and strengthen competitive advantage for the organization.
DEFiDE goes beyond simple technology implementation by providing solutions that align with business strategy, supporting sustainable growth and organization-wide transformation.
03
Redefining Organizations and Roles through a Human-Centered Design Perspective
We convert all aspects of the client’s workflows—such as tasks, organizational structure, and information management—into explicit knowledge, conducting a comprehensive review of operations. Specifically, we reassess, redefine, and redesign tasks. From a strategic standpoint, we fundamentally restructure the organizational framework, operational processes, and information systems to align with corporate goals.
DEFiDE applies a human-centered design perspective, optimizing each task to directly align with the company’s overarching goals. Additionally, we redesign the entire organizational workflow, redefining organizational structure and roles strategically.
We provide systems that enable client companies to achieve peak performance and support sustainable growth.
04
We achieve company-wide optimization through cross-functional value chain design.
We fundamentally reevaluate organizational structures and business processes to design an ideal cross-functional value chain. By establishing cross-functional teams that enable seamless collaboration between departments, we drive operational efficiency and enhance added value.
By optimizing workflows from a company-wide perspective, we enable swift decision-making and effective resource allocation.
05
We enhance customer satisfaction through customer-centric, strategic value chain management.
By defining the customer journey based on personas, we aim to maximize value tailored to each customer’s situation. We build operations and support systems that are informed by a deep understanding of target customer needs and behaviors.
We enable each department to consistently deliver high added value, ensuring efficient and effective customer success.
